Home > Citrix XenApp, Citrix XenDesktop > Devices with EdgeSight Agents Do Not Show Up in the EdgeSight Web Console

Devices with EdgeSight Agents Do Not Show Up in the EdgeSight Web Console

When you use Citrix EdgeSight and the EdgeSight agents do not show up, first check the file  SYS_EVENT_TXT.txt  for any error(s). For example:

Worker 104 running with trigger 24 had status of 0x800411E1. Error: Unable to load the specified script file, ‘http:|ZHTTP|/init.aspx?|ZINST|’. Detailed information can be found in the script log file. The specified operation has timed out

or

The Citrix System Monitoring Agent was unable to run worker “Init Worker”. Error: 0x800411e1, Unable to load the specified script file, ‘http:|ZHTTP|/init.aspx?|ZINST|’. Detailed information can be found in the script log file. The specified operation

Then first check http://support.citrix.com/article/CTX126208 for any IIS related errors and authentication. If the settings displayed on that website are correct, do the following:

 

Start up the Citrix System Monitoring Agent from Control Panel image
Enter the Address from the EdgeSight server and change the Port to 80 or 443 or the custom port that you have configured for EdgeSight image
Open a registry editor on the client and check the following keys Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\System Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\System Monitoring\Agent]

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\System Monitoring\Agent\Core]

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\System Monitoring\Agent\Core\4.00]

“UseDatabaseBroker”=dword:00000000

“DataPath”=”D:\\Citrix\\EdgeSight\\

*this is the local database connection* here change for Citrix Provisioning.

 

“IgnorePVSMode”=dword:00000000

“InstallPath”=”C:\\Program Files (x86)\\Citrix\\System Monitoring\\Agent\\Core\\”

“ListenPort”=dword:0000234b

“RemoteSecurity”=dword:00000001

“RemoteSecurityGroup”=””

“RSAppInit”=”C:\\Program Files (x86)\\Citrix\\System Monitoring\\Agent\\Core\\rsintcor.dll”

“Version”=”5.4.0.5107″

“RsAppInitWow64″=”C:\\Program Files (x86)\\Citrix\\System Monitoring\\Agent\\Core\\rsintcor32.dll”

“DefaultMUILanguage”=”en”

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\System Monitoring\Agent\Core\4.00\Control Panel]

“AllowServiceControl”=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\System Monitoring\Agent\Core\4.00\InstalledProducts]

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\System Monitoring\Agent\EdgeSight]

“Company”=”YOUR COMPANY NAME DISPLAYED IN THE EDGESIGHT WEBSITE”

“ServiceStartType”=””

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\System Monitoring\Agent\EdgeSight\4.00\NetAccess]

“ConnectionFlags”=dword:00000000

“HttpTimeout”=dword:0000001e

“ProxyAddress”=””

“ProxyFlags”=dword:00000000

“ProxyPort”=dword:00000000

“ServerName”=”mpces001″

“ServerPath”=”/edgesight/app”

“ServerPort”=dword:00000050

“UserName”=””

“Password”=hex:

“Trace”=dword:00000000

Click on the Sevice Control tab and click on Disable and then on Enable to restart the EdgeSight service
Wait a few minutes and check the file  SYS_EVENT_TXT.txt  for any error(s) and if the EdgeSight Agent computer is visible on the EdgeSight website.

 

Can’t get the solution to work? Contact me and let me do the trick.

 

 

 

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